Ketiz Singh

Language Barrier Creates Tension: 91-Year-Old Woman’s Journey to the Hospital

Imagine this: Your 91-year-old mother is feeling unwell, and you rush to get her to the hospital. You’re worried, anxious, and just want her to receive the medical care she needs. What should be a straightforward trip turns into a heated moment caught on camera, sparking a conversation about language and communication in healthcare.

A Family’s Experience

Nancy Benabou Lraa and her daughter found themselves in this exact situation when they called for a paramedic to help with Nancy’s mother. They had agreed to speak in French with the paramedic, but things took a turn when a family friend asked for clarification in English.

The paramedic’s response shocked Nancy and her family friend. “We live in Quebec, we speak French,” she said, implying that English was not necessary. This remark left Nancy feeling upset and frustrated.

The Importance of Language in Healthcare

In moments of medical emergency, it’s crucial to be able to communicate effectively. Whether you speak French, English, or any other language, everyone deserves to be understood and listened to when seeking medical help.

Nancy decided to film the exchange to highlight the impact of language barriers in healthcare. She emphasized the need for improved communication to ensure that no one else has to go through a similar experience.

Take Action: Speak Up for Language Access

• Advocate: Encourage healthcare providers to offer language services for all patients.
• Educate: Raise awareness about the importance of effective communication in medical settings.
• Support: Stand up for language access rights and ensure that everyone receives the care they need.

Let’s work together to create a healthcare system where language barriers are broken down, and every patient feels heard and understood.